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Philip
Crump, (505)
989-8558 • philip at pcmediate.com Since 1992, serving Santa Fe, Taos, Las Vegas,
Albuquerque, Ratón, Silver City, Farmington...all of New Mexico! |
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16
years of helping people be their best, even when they feel their worst... “We got
more out of this session that we did from a year of couple’s therapy...” “A large part of the experience was
the great planning and orchestration that Philip Crump provided. “I wish we
had come to see you two years ago...” “I now have a much better
appreciation for the way you conducted that meeting, having attended a
meeting two months ago which, no doubt, would have gone much smoother had
someone with your abilities been present.” “Thank you
for everything you did. We were able to “Mr. Crump demonstrates great skill
in fostering and atmosphere of trust in which differences in viewpoint may
safely be expressed....He has also demonstrated an ability—through empathic
listening—to help angry adults express their feeling safely, to clarify
issues and re-establish working relationships.” Do you have a problem that needs a
solution? Are you involved in a difficult situation
that... •
continues, despite your best efforts? •
drains your spirit, resources, energy? •
you want resolved quickly, with dignity? Reach
a complete, cooperative and constructive resolution— WHAT IS MEDIATION? If you want
to make your own important and mutually acceptable decisions that are good
for all of you, AND you are willing to do what it takes, then read
on.... (If you want a stranger making important
decisions that impact your life, or if you prefer the battlefield to the
peace table, then this may not be the way for you....) I want to help
you be your best—at a time when that may seem difficult or impossible. The mediator
helps each person express perspectives
and needs in ways that others may
hear and understand. When people really understand what each other's
issues or needs are, they usually are more able to respond positively to
those needs. Mediators help people distinguish their positions (what
they want) from their needs and interests (why they want
them). I am strongly committed to creating safe spaces in which
people problem-solve
together to make effective mutual decisions. Facilitation
is similar; because it usually involves groups, though it may not be
confidential in the same way. I provide mediation, facilitation and training
for a broad range of issues, such as divorce, child custody, work relationships,
disability, special education, construction
and other areas where creative problem-solving has been difficult.
Mediation and
Facilitation can provide broader satisfaction including: WHAT MEDIATION IS NOT: Although mediation often takes place around issues that may have legal
implications, the decisions themselves are best made by the participants.
Courts have recognized this and often urge people to mediate rather than rely
on the capriciousness of a overworked judge dealing with a crowded court
docket. A major
advantage to mediation is that it allows participants to share their personal
feelings, experiences, expectations, and hopes—privately and in constructive
ways. This is not therapy; while individual psychological features shape
human action, mediation focuses on behavior and its immediate
motivations and impacts. The ultimate goal of most therapy is mental and
emotional health and happiness. The ultimate goal of most mediation and
facilitation is good decision-making.
Why Mediation works: §
You remain in control—in a confidential, informal and flexible
process that moves at your pace §
You get more of what you need—resolution on your terms of the
important issues, big and small §
Mediation is more affordable—and often faster than other ways of
settling disputes and making decisions §
Mediation is positive—“win-win” means focusing on getting
everyone’s needs met, with mutual respect §
Mediation inspires creativity—you become free to explore more options,
collaboratively, and with safety §
Mediation encourages hope—end “blame games”--open
the door to many previously unseen possibilities §
Mediation is goal-oriented—towards your own fair, complete and
durable resolution of the issues WHAT IS MY APPROACH? I do not practice
“muscle” mediation;
I do not tell parties what they should
do or force them to accept a particular decision or outcome. Clarifying
questions help reduce the misunderstanding so often a part of conflicts. I
can help brainstorm possible approaches to resolution. Cooperative problem
solving replaces personal assumptions. I do have a responsibility to help
people “reality test” proposals for resolution they may bring forward, including
the consequences for not accepting a less-than-perfect outcome. MEDIATOR VALUES ·
Act compassionately—because
each person has needs to be acknowledged ·
Demonstrate patience
and flexibility—because it may
take longer than planned ·
Remain nonjudgmental—because
my opinion will only interfere with their resolution ·
Exemplify objectivity
& neutrality—I will advocate
for everyone at the table ·
Model respect and trust—because each person adds value
to the discussion ·
Encourage mutuality
& optimism—because creativity
occurs when people work together ·
Show empathy &
acceptance—I can understand and
accept others’ experience ·
Practice detachment and
harmlessness—because my job is to
keep everyone safe You can read about
mediation and my work at Santa Fe New Mexican article about mediation and hear a radio
interview with me about workplace mediation at PEACE TALKS: MEDIATION IN THE WORKPLACE. An additional article
(from the Journal
North)
describes many of the advantages of mediation. My commitment ♦ So that they experience relief, renewed personal
strength, and increased capacity to work together comfortably ♦ Thereby best serving themselves and those they
influence.
The mediation
begins with signing the Agreement to Mediate. It sets
out the conditions and characteristics of mediation, some basic ground rules
for discussion, and the mediator's fee. In the session, each person has opportunity
to speak and to be heard, until the issues and perspectives are clear. The
mediator facilitates the discussion and negotiation until the parties reach
agreement. My critical question for you is— The typical
outcome of mediation is a Memorandum of Agreement, which describes in writing
the terms of settlement reached through mediation. For informal disputes,
this is usually sufficient. For some legal matters, this document goes to the
attorneys for review, revision and inclusion with the case documents. I am
experienced with both public and private facilitation—land-use and planning
decisions, as well as strategic planning for boards and businesses and
partnering on construction projects. I am proud to be a part of the New Mexico First facilitation team. The City of
Albuquerque Land Use Facilitation Program provides a safe place for
neighbors and applicants for planning changes to come together and hash out
their concerns prior to formal hearing. I have been an active member of that
land-use program since its beginning in 1998. Appreciative
Inquiry
is an approach to organization development—how people work together
effectively—that focuses on “what works” rather than what does not. Remember
“Seek and ye shall find?” Well, if you look for problems, sure enough you
will find them. Instead, looking for positive activities, strategies,
approaches and attitudes helps individuals and groups learn how to strengthen
what they may already know. For group
workplace disputes, a process referred to as “intervention” uses both
mediation and facilitation techniques to help people talk safely and openly
about the issues of concern and create new group understanding and agreements
about how to make the work situation better for everyone. Many of the
organizations listed in my resume have asked me
to help them become more effective using this approach. * See a lot more at Facilitation, Planning & Group Processes Links to
Professional Organizations: |
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Contact Information: |
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I am
a member of the Santa Fe Alliance—locally-owned independent businesses,
organizations and community members dedicated to building a healthy local
economy. www.SantaFeAlliance.com |
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of the Page ................Last update: October 27, 2008